Everyday home users
For the things that have stopped working and the jobs you've been putting off because technology is irritating.
Burgess Hill · RH15
Computer repair & home IT support in Burgess Hill.
Friendly, patient help with PCs, laptops, Wi‑Fi, printers, email, phones and other everyday technology — in your home or remotely where suitable.
Free initial chatNo local call-out fee10+ years experience
A real person, not a helpdesk maze
Hi — I'm Tom. You can explain the problem normally.
I'm patient, happy to go at your pace, and I won't make you feel daft for not knowing the technical name. If you want me to show you how something works while I fix it, I'm very happy to.
Home computer help
What I can help with.
This is practical home technology support rather than a narrow repair-shop service. If the problem involves your computer, Wi‑Fi, printer, accounts or connected devices, it is worth asking.
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PC & laptop problems
Slow performance, software issues, setup, updates and general Windows or Mac troubleshooting.
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Computer repair diagnosis
Work out whether a problem is software, settings, hardware or something that needs a specialist repair.
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Wi‑Fi & internet
Devices not connecting, router setup, weak signal and basic home network issues.
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Printers & scanners
Wireless setup, drivers, scanning and computers that suddenly stop seeing the printer.
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Email & accounts
Sign-in issues, adding accounts to devices, syncing and Microsoft or Google account setup.
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Phones & tablets
New device setup, apps, syncing, photos, backups and basic device help.
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Smart TVs & home tech
Streaming, webcams, speakers and connected gadgets that won't cooperate.
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Files, transfers & backups
Moving files to a new computer, cloud storage and simple backup setup.
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Patient technology tuition
One-to-one help using your devices more confidently, with explanations at your pace.
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3D printing & replacement parts
Small plastic replacement parts, hobby items and printing from supplied 3D files.
See 3D printing →📦
New device setup
Get a new computer, printer or tablet configured sensibly from the start.
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Remote IT support
Many settings, software and account issues can be solved without a home visit.
Local computer help
Focused on Burgess Hill.
Home visits are intentionally centred around Burgess Hill, West Sussex. Keeping the service local means smaller appointments remain practical and you know who is actually turning up.
If you're just outside Burgess Hill, ask anyway — nearby appointments may be possible by arrangement. Remote support is available more widely for suitable problems.
- Home visits in Burgess Hill by appointment
- Remote help where appropriate
- Clear price before work starts
- Free initial chat to understand the issue
1
Message Tom
Explain what the device is doing in normal language. A photo or screenshot can help.
2
Choose the simplest route
I'll suggest remote support or a home visit and give you the likely cost.
3
Get it sorted
We work through the issue carefully and I'll explain anything useful afterwards.
Who it's for
Useful whether you're technical or absolutely not.
Older or less-confident users
Patient explanations, no rushing and no assumption that you already know how everything works.
Home workers
Wi‑Fi, printers, webcams, email and computer setup when your home technology affects your working day.
Home IT prices
Clear enough to understand before you book.
Remote support
£30 / hour
For suitable software, email, setup and account issues.
- Free initial chat
- By appointment
- No travel required
Burgess Hill home visit
£40 first hour
Introductory onsite rate for Burgess Hill. Standard first-hour rate will be £45.
- £20 per extra 30 mins
- No separate call-out fee
- Price agreed before booking
Longer setup
Quoted in advance
For multi-device setups, larger transfers or jobs clearly likely to run beyond a normal appointment.
- Clear scope
- Estimate first
- No surprise project fee
If a job looks likely to need specialist hardware repair, data recovery or other high-risk work, I'll tell you before going further.
Burgess Hill IT FAQs
Questions home customers often have.
Do you repair laptops and PCs in Burgess Hill?
I handle a wide range of software, setup, performance and everyday computer problems and can diagnose many hardware issues. If a job needs component-level repair or specialist equipment, I'll recommend the right next step rather than experimenting with your device.
Can you come to my house?
Yes. Home visits are the main local service and are focused on Burgess Hill. The introductory first-hour rate is £40 with no separate Burgess Hill call-out fee.
Can you help with printers and Wi‑Fi?
Yes. Printer setup, wireless printing, routers, Wi‑Fi connections and home network problems are some of the most common reasons people need home IT support.
Can you teach me rather than just fix it?
Yes. If you want to understand what changed or learn how to do something yourself, I can explain it at your pace.
What if important photos or files are at risk?
Stop using the affected drive or device if possible and mention this before the appointment. Specialist data recovery is a separate field and continuing to use a failing drive can make recovery harder.
Need computer help in Burgess Hill?
Call for a quick initial chat, or send a short description of the problem. You don't need to diagnose it first.