Privacy information
A plain-English summary of how Tom's IT handles information you provide when asking for support.
Information you provide
If you contact Tom's IT, you may provide your name, email address, phone number, postcode or area, device details, files or images and information about the problem you need help with.
Why it is used
This information is used to respond to enquiries, arrange appointments, provide IT or 3D printing services, keep basic customer records and meet accounting or legal obligations where applicable.
Remote and onsite support
Some support may involve temporary access to a device or viewing information on screen. Access should only be used for the agreed support task. You should never provide passwords or access that are not necessary for the work being carried out.
Sharing information
Customer information is not sold. Information may be processed by normal business service providers such as email, hosting, invoicing, payment or remote-support platforms where needed to run the service.
How long information is kept
Enquiry and customer information is kept only for as long as reasonably needed for support, record keeping, accounting or legal requirements.
Your rights
Under UK data-protection law, you may have rights over personal information held about you, including access, correction and deletion in appropriate circumstances. Use the contact page if you have a privacy request.